FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Why are they called Chameleons?

They are called Chameleons because they change colour... just like a Chameleon Lizard.

How long does delivery take?

Your order will be dispatched within TWO working days. In the RARE case your item is temporarily out of stock, we will contact you to offer an alternative or give you an approximate date.

Dispatch days are Monday to Saturday. Standard delivery at £3.99 is Royal Mail 1st Class. This usually arrives within 2 working days but occasionally takes up to 10 working days.

Our Next Day Delivery is tracked and signed. It will be dispatched the same day you have ordered if purchased before 1pm on Monday to Thursday. Orders placed on a Friday cannot be guaranteed for Saturday delivery unless you pay for GUARANTEED SATURDAY DELIVERY.

Sunday delivery is not available. GO TO SHOE SHOP

Are they easy to make up & What do they look like when they arrive?

Your Swap Top Flip Flops are very easy to make up, and swap the laces to new ones. Some of our customers are a bit hesitant at first but once they give it a go, they often return to purchase extra laces & accessories. Your Flip Flops will arrive already laced up with a slightly different style on each sole so that it's easy to copy for your first go at changing the laces. You will also get an instruction leaflet which is very easy to follow. All your laces, accessories and footwear will arrive in a pretty pink organza carry bag. Go to SHOE SHOP >>>

What size should I buy?

Our sizes are very true to size, so just buy your usual size. If you wear a half size, we suggest you go up a size just to be on the safe side, so for example if you are a 5.5 then buy a 6.

How comfortable are they really?

If hard toe posts usually rub you raw then these are definately the flip flops for you! Our soft, fabric laces feel so light, you can hardly feel them on your feet all. If you have narrow or broad feet and find it difficult to get a good fit our laces will stretch to fit you perfectly. Our soles are made from foam (yes even the wooden look ones!) so you literally feel like you are walking on air! They also have a slight wedge heel to give better support.

Everybody is different, however we GUARANTEE that if you don't find them comfortable just send them back within 30 days of receiving them for a refund. They must be in brand new condition and not have been worn outdoors, so we suggest wearing them in the house to try them out. GO TO SHOE SHOP

 What is the quality like? How long will they last?

Our soles are made from high quality materials that are hard wearing. The toe posts won't rip out like some cheaper flip flops. The under sole is made from rubber which is hard wearing and has a good grip. You can get them wet and they will dry off fine. If you want to give them a clean, simply rinse with fresh water and a little soap, then leave to dry naturally. GO TO SHOE SHOP

 What is your return policy?

Returns are not a problem - you can return any item bought from us within 30 days of receiving it, so long as it is unused and in the condition you received it in. In the rare event of a faulty item, we will replace it or refund it, it's up to you. We try to deal with each person/case individually to ensure the best outcome for our customers. You'll be surprised how much we will bend over backwards to resolve a polite email!

Payment and Security 

Aside from bartering, we're pretty open to you paying in any way you like. In fact, you can use all the following payment types: 

  • Visa Debit / Credit 
  • Visa Electron 
  • Mastercard 
  • Maestro International 
  • American Express 
  • Paypal 

 

Your payment are safe here with us - Any information you give us is stored securely and we maintain the highest levels of security. In fact, Chameleon / Northern Angel uses high-level SSL encryption technology - the most advanced security software currently available for online transactions. 

 We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

 This technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity - this checks the data being transferred to ensure it has not been altered. 

FREE Delivery on all orders over £50

UK orders only

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